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Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Our Commitment to Your Privacy

VJ Groups ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vjgroupss.aceorthoaids.com or make a purchase from us. Please read this policy carefully. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping/billing address
  • Payment information

Order Information

  • Products purchased
  • Customization details
  • Order history
  • Design preferences
  • Uploaded photos/images

Technical Information

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data
  • Pages visited

How We Use Your Information

Primary Uses

  • Process and fulfill your customized product orders
  • Create and send design proofs for your approval
  • Communicate about your orders and account
  • Provide customer support and respond to inquiries
  • Send transaction confirmation and shipping updates
  • Process payments and prevent fraudulent transactions

Improvement & Marketing

  • Improve our website, products, and services
  • Personalize your shopping experience
  • Send promotional emails (with your consent)
  • Conduct market research and analysis
  • Develop new products and features
  • Comply with legal obligations

Data Protection & Security

Our Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

SSL Encryption
Secure Servers
Access Controls
Firewalls
Regular Audits
Data Backup

Important Notes

  • We never store your complete payment card details on our servers
  • All payment transactions are encrypted using SSL technology
  • Your uploaded photos are stored securely and used only for your orders
  • We regularly review and update our security practices
  • Employees are trained on data protection and confidentiality

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information.

Cookie Control

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality and your ability to make purchases.

Your Privacy Rights

Right to Access

You can request copies of your personal data that we hold.

Right to Correction

You can request correction of any inaccurate or incomplete data.

Right to Deletion

You can request deletion of your personal data under certain conditions.

Right to Restrict Processing

You can request restriction of processing your personal data.

Right to Data Portability

You can request transfer of your data to another organization.

Right to Object

You can object to our processing of your personal data.

Response Time

We will respond to all legitimate requests within 30 days. If your request is complex, we may need up to 60 days, but we will inform you of this extension within 30 days.

Third-Party Sharing

Who We Share Data With

We only share your information with trusted third parties for specific purposes:

  • Payment Processors: Razorpay, PayPal, Stripe (for secure payment processing)
  • Shipping Partners: Delhivery, Blue Dart, DTDC (for order delivery)
  • Email Service: SendGrid, Mailchimp (for order updates and marketing)
  • Cloud Storage: AWS, Google Cloud (for secure data storage)
  • Analytics: Google Analytics (for website improvement)

Important: We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Retention Periods

  • Active Accounts: Data retained while account is active + 5 years after last activity
  • Order Information: 7 years (for tax and legal compliance)
  • Uploaded Photos: 2 years after last order (for reorder convenience)
  • Marketing Data: Until consent is withdrawn

Children's Privacy

Age Restriction

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, please do not provide any personal information on our website. If we learn we have collected personal information from a child under 13, we will delete that information promptly.

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We will also notify registered users via email of any material changes.

Contact Support View Terms

Last Updated: March 01, 2026